The terms for making and ordering a puzzle

Who we are

Playmade is a small business. In these terms, "we" and "us" mean Playmade, and "you" means the person using the site or placing the order. You can reach us at contact [at] playmade.ai.

Who can use Playmade

You need to be at least 18 to make previews or order. Playmade is for parents and other adults buying for a child; children shouldn't use the site themselves.

Your child's photo

When you upload a photo, you confirm that you're the child's parent or legal guardian, or that you have their permission to use it.

You let us use the photo to check it, to paint your illustration, and to write a short generic note of what the photo shows (for example "young child, outdoor park" — no names or distinguishing details) so we can see what families upload. We don't store the photo itself, and we don't use it for anything else. The privacy page explains exactly who handles it.

Please don't upload photos of adults, of a child you aren't responsible for, or anything that isn't suitable for a children's puzzle.

Previews and the illustration

Previews are painted by AI. We work hard on the likeness, but we can't promise the illustration will look exactly like your child, and every preview comes out a little different. Look at your preview carefully before you order: the puzzle is printed from that illustration.

Colours on a printed puzzle can look slightly different from your screen.

Free previews are limited per browser, and we may limit or pause previews to prevent abuse.

Who owns what

The puzzle you order is yours. You can use the illustration of your child for personal, non-commercial purposes, like sharing it with family. The themes, the artwork style and the rest of the site belong to Playmade.

We won't use your child's illustration in our marketing, or show it anywhere public, without asking you first.

Orders and prices

Prices are in US dollars and are shown before you order, including any sale, multi-copy or promo-code discount. A sale price applies to orders placed before the end date shown on the site.

Every order is approved before it's printed. Most orders are approved about 45 minutes after they're placed; some take longer. We may decline an order, for example if the photo or illustration isn't suitable or we can't deliver to the address. If we decline an order you've paid for, we refund it in full.

Promo codes have no cash value and can't be exchanged for money. We can end a code at any time, but not for an order you've already placed with it.

Paying

You pay through PayPal, with a PayPal account or a card, when you place the order. Prices include shipping. Any refund goes back to the way you paid, usually within a few days of when we issue it.

Gifts

A gift bought on playmade.ai/gift pays for the number of puzzles you choose. The family uses the gift link or code to make and order their puzzles, and those orders follow these terms. Anyone with the link or code can use the gift, so only share it with the family.

Gifts don't expire. If a gift, or part of it, hasn't been used, you can ask us to refund the unused puzzles: email us with the gift code.

Shipping

For now we ship to the United States only. Each puzzle is printed to order and shipped by our printing partner. Delivery dates are estimates, not guarantees.

If your order is running late, we'll email you, and you can cancel it for a full refund instead of waiting.

Please check your address carefully. If a puzzle can't be delivered because the address you gave was wrong or incomplete, we can't replace it for free.

Cancelling

You can cancel free of charge until your order is approved for printing, which is usually about 45 minutes after you place it: reply to your confirmation email, or email us, with your order number. Once it has been approved and sent to print, it can't be cancelled, unless it's running late (see Shipping).

Returns, reprints and refunds

Every puzzle is made for one child, so we can't accept returns or give refunds if you change your mind.

If your puzzle arrives damaged, misprinted or printed with the wrong picture, or never arrives, we'll print and send a new one for free. If we can't, we'll refund what you paid for it.

To ask for one, email us within 30 days of delivery (or of the expected delivery date, if it never arrived), with your order number and a photo of the problem.

Using the site fairly

Please don't misuse Playmade: don't upload photos you have no right to use, try to get around the free-preview limits, or copy the site, its themes or its artwork. We may block anyone who does.

Our responsibility

We make Playmade carefully, but the site is provided as it is, and we can't promise it will always be available or free of errors.

As far as the law allows, we aren't responsible for indirect or unforeseeable losses, and our total responsibility for an order is limited to what you paid for it.

If you upload a photo you had no right to use, you're responsible for any claim that comes from that.

Nothing in these terms takes away rights you have as a consumer that the law says can't be excluded.

If something goes wrong

Please email us first. Most problems can be fixed with a reprint.

These terms are governed by the laws of the State of New York, and the state and federal courts in New York County, New York, have jurisdiction over any dispute. If you're a consumer, this doesn't take away the protection of the consumer laws of the state where you live, or your right to bring a claim in your own state's courts where those laws give you one.

Changes

We may update these terms. The date at the top shows when they last changed, and the version you agreed to when you ordered applies to that order.